These terms set out how your edt99 account works — what we expect from you, what you can expect from us, and where the boundaries of our service sit. Access and eligibility depend on your local law and the regions we currently support; read through before you open an account.
Account holder agreement
Rocket & Upay transaction rules
Eligible regions apply
Published support routes
POLICY FOUNDATION
How These Terms Govern Your Use
Every time you open the edt99 site — whether on a mobile browser or a desktop tab — these terms are in effect. They apply to your account registration, every transaction you make through Rocket or Upay, and any content you interact with inside the lobby. We update these terms when our service changes, and the version published on this page is the one that applies at any given time. You are responsible for reviewing them periodically; continued use of the account after an update is posted counts as your acceptance of the revised terms. We do not send individual notices for every revision, so checking this page from time to time is your responsibility. If you disagree with any part of what is written here, the correct step is to stop using the account and contact our support team through the published channel. These terms do not affect any rights you hold under the applicable law of your region. Where local law conflicts with any clause here, the applicable law takes precedence. Access is available only in eligible regions, and it is your responsibility to confirm that your use is lawful where you are located.
Rocket
Transactions processed through Rocket are subject to the limits and verification steps shown in your account wallet screen. edt99 does not override the rules set by the Rocket network.
Upay
Upay deposits and withdrawals follow the flow visible in your account panel. Any discrepancy should be reported through the published support route, not assumed to be a platform error.
Account Access
Your login credentials are personal. Sharing access with another person is a breach of these terms and may result in account suspension pending review.
Content Use
Game content, odds data and lobby materials on this site are for personal use only. Reproducing or redistributing any part of the site without written permission is not permitted under these terms.
WHAT IS COVERED
Scope of These Terms: Inside and Outside
Not everything you encounter while using this site falls under the same rules. The four areas below clarify what these terms do and do not govern, so you know exactly where to look when a question comes up. Account access and wallet transactions sit firmly within scope; third-party services linked from our pages do not.
Account Access
Your edt99 account — registration, login, session history and wallet balance — is fully within scope. Any suspension, closure or restriction applied to your account is governed by these terms and the process described in our support route.
Transactions
Deposits and withdrawals made through Rocket or Upay are within scope for the purposes of record-keeping and dispute handling. Transaction limits and verification requirements are set at the account level and shown in your wallet screen.
Site Content
Game titles, lobby categories and published promotional notices on edt99 pages are within scope. Content is updated at our discretion; we do not guarantee that any specific game or lobby area remains available indefinitely.
Third-Party Services
Links to external sites, game studio interfaces operated independently, or payment network portals fall outside the scope of these terms. Their own terms and privacy policies apply once you leave or interact with their interface directly.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
These terms are not only a list of obligations. They also set out what you can do when something needs attention on your account. You can request a copy of your transaction history directly from the wallet section of your account at any time — it shows each Rocket or Upay movement with a date stamp. If your registered name or contact details need correcting, the account settings screen is where you start; for changes that the settings screen does not allow, a request through the support route is the correct path. You have the right to ask us a question about how any clause in these terms applies to your specific situation, and we will respond through the published support channel. If you decide to close your account, you can raise that request via support; we will confirm the closure and the status of any remaining wallet balance at that point. Eligibility and access depend on local law and the regions we support — those factors do not override your right to ask questions or receive a response.
Review Your Records
Your account wallet screen shows a dated log of every transaction. Open it at any time to check Rocket or Upay movements; if something looks wrong, note the date and amount before contacting support.
Correct Account Details
Name, email and contact number can be reviewed in account settings. Changes that need verification — such as a registered mobile number linked to a Rocket wallet — go through the support request path described on the contact page.
Raise a Policy Question
If a clause in these terms is unclear or you want to know how it applies to your account, contact us through the published support route. We respond to written queries; there is no requirement to use a phone call.
Request Account Closure
You may ask us to close your account at any time. Submit the request through support, and we will confirm the outcome and wallet balance status in writing through the same channel.
CONTACT FOR TERMS
How to Reach Us About These Terms
If any part of these terms raises a question — about your account, a Rocket or Upay transaction, or a clause you want explained — use the routes below. We keep support accessible through the channels visible on this site; we do not list hours or response windows we cannot verify.
Live Chat
The live chat widget on the edt99 site is the fastest way to ask a terms-related question. Open the chat from any page and describe your query; an agent will respond through the same window.
Email Support
For written queries about specific clauses or account actions under these terms, use the email address published on our contact page. Attach any relevant account reference so we can locate your record without delay.
Account Help Section
The help section inside your signed-in account contains published answers to common terms-related questions. Check there first; if your question is not covered, escalate through live chat or email.
HOW WE HANDLE THIS
Data, Security and Policy Commitments
Handling your account data and keeping these terms current is something we take seriously. The four areas below outline our approach to the obligations we hold under these terms — from how we store account records to what happens when you ask for a change.
Account Data Retention
We retain account records — including transaction logs for Rocket and Upay movements — for as long as your account is active and for a period after closure as required by the applicable rules of supported regions. You can request what we hold through the support route.
Cookie and Session Use
Cookies keep your session active across browser tabs and allow the site to remember your preferred language and lobby state. Accepting cookies is required for the account login flow to function correctly on both mobile and desktop.
Account Security Steps
Your account password and any wallet verification linked to Rocket or Upay are your responsibility to keep private. If you suspect unauthorised access, contact support immediately using the published channel so we can flag the account for review.
Requesting Policy Changes
We review these terms when the service changes. If you believe a clause is no longer accurate or conflicts with how the service actually works, you can flag it through email support. We read every submission, though we do not commit to a specific response timeline.
TERMS FAQ
Frequently Asked Questions About These Terms
Real questions about how these terms apply to your edt99 account, your transactions and your rights as an account holder. If you cannot find your answer here, use the support route described above.
Do these terms apply to Rocket and Upay transactions specifically?
Yes. Any deposit or withdrawal processed through Rocket or Upay under your edt99 account is covered by these terms. The limits and verification steps shown in your wallet screen are part of that agreement. Contact support if a transaction record does not match what you expected.
What happens if edt99 updates these terms after I open an account?
The version on this page is always the current one. Continuing to use your account after a revision is posted counts as acceptance. We do not send individual alerts for every change, so checking this page when you log in after a period away is a practical habit.
Can I use my account if I am outside Bangladesh?
Access depends on your local law and the eligible regions we support at any given time. These terms do not override local legal requirements. If you are unsure whether access is lawful from your location, you should verify that before using the account.
How do I get a copy of my account transaction history?
Open the wallet section of your signed-in account. The transaction log there shows dated records of every Rocket and Upay movement. If you need a formal summary for another purpose, request it through the email support route with your account reference included.
What should I do if I disagree with a clause in these terms?
If a specific clause feels unclear or you believe it conflicts with your situation, write to us through the email support route. If you fundamentally disagree with the terms as a whole, the correct step is to stop using the account and request closure through support.
Are game studios like Pragmatic Play or Spadegaming covered by these terms?
These terms govern your edt99 account and the site itself. Studios such as Pragmatic Play and Spadegaming supply game content available in the lobby. Their own terms apply within their game interfaces. edt99 is responsible for account conduct and transactions; the studio is responsible for game delivery.